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Reviews

At Ken Rex Plumbing Heating & Cooling we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.

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Reviews of Ken Rex Plumbing Heating & Cooling

5

(Based on 105 rated reviews)

02-Dec-2022

Product or service reviewed: Installation

Very pleased with the installation of my new unit. The technician was very informative and knowledgeable about the product.

J.G.
Parsons, PA

17-Nov-2022

Product or service reviewed: Installation

Great job. Quality work and great staff.

B.K.
Forty Fort, PA

16-Nov-2022

Product or service reviewed: Installation

I am so very happy with their work. Fast installation and clean up.

J.J.
Plains, PA

12-Oct-2022

Product or service reviewed: Installation

Very professional and timely.

R.S.
Wilkes Barre, PA

28-Sep-2022

Product or service reviewed: Installation

Already referred someone. Totally trust Ken Rex.

M.B.
Drums, PA

28-Sep-2022

Product or service reviewed: Installation

Ken and his team did a great job installing our new hybrid HVAC system. After performing tons of research on different options and potential solutions, Ken was very helpful in planning out a solution, answering our questions, and delivering the product we wanted. His installation team showed up and delivered a professional job.

L.D.
Bear Creek Township, PA

07-Sep-2022

Product or service reviewed: Installation

Love, love our A/C.

B.K.
Exeter, PA

07-Sep-2022

Product or service reviewed: Installation

Great job!

J.S.
Kingston, PA

07-Sep-2022

Product or service reviewed: Installation

Thank you so much! I had a wonderful experience with my new ac unit

E.G.
Kingston, PA

31-Aug-2022

Product or service reviewed: Installation

Rex Heating, Cooling, and Plumbing do an excellent job. Being a prior customer, I could choose no other contractor but Rex to install ductless AC on my second floor. The team arrived on time, completed the work, cleaned up the area, and fully explained the unit to me. Plus, I know I can count on Rex to service any equipment his company installed. I highly recommend Rex Heating, Cooling, and Plumbing.

D.G.
Luzerne, PA

30-Aug-2022

Product or service reviewed: Installation

Always extremely pleased with customer satisfaction and service.

G.K.
Wyoming, PA

23-Aug-2022

Product or service reviewed: Installation

Your company was recommended to me many years ago by my contractor. I have always been totally satisfied with your service. The team doing the work is always knowledgeable, courteous, and professional.

V.P.
Nanticoke, PA

22-Aug-2022

Product or service reviewed: Installation

Excellent!

C.T.
Kingston, PA

18-Aug-2022

Product or service reviewed: Installation

MY NEW HEATPUMP WORKS FLAWLESSLY.

J.P.
Kingston, PA

18-Aug-2022

Product or service reviewed: Installation

I was pleased from my initial inquiry to installation. The installation team really took their time making sure the product was placed where we wanted it and also did an excellent job cleaning up when finished.

J.C.
Mountain Top, PA

21-Jul-2022

Product or service reviewed: Installation

Pleased with the installation and neatness.

D.P.
Ransom Township, PA

26-Jun-2022

Product or service reviewed: Installation

Excellent product and warranty, professional, knowledgeable and courteous personnel. Shared helpful scenarios about the product and took the time to go over the operating instructions after installation. Thank you for the gift!

H.R.
Mountain Top, PA

23-Jun-2022

Product or service reviewed: Installation

Very professional installation. Thank you!

J.W.
Wilkes Barre, PA

06-Jun-2022

Product or service reviewed: Installation

From start to finish, very professional and polite. Everything was completed as agreed.

G.O.
Wilkes Barre, PA

05-Jun-2022

Product or service reviewed: Installation

Fantastic service from start to finish of the job!

L.I.
Dallas, PA

03-Jun-2022

Product or service reviewed: Installation

Excellent work and the workers were very professional and courteous.

J.A.
Pittston, PA

15-Apr-2022

Product or service reviewed: Installation

Workmanship and on-time appointments can’t be beat.

J.S.
West Pittston, PA

07-Apr-2022

Product or service reviewed: Installation

Very pleased with the overall experience, all of the gentlemen who did the installation were very courteous, and friendly and did a great clean-up job!

D.M.
Dallas, PA

27-Mar-2022

Product or service reviewed: Installation

Very pleased with the work and the system.

J.B.
Plains Twp, PA

26-Mar-2022

Product or service reviewed: Installation

I would recommend!

A company from Shavertown, PA
Shavertown, PA

07-Mar-2022

Product or service reviewed: Installation

Every member from Ken Rex that worked on our house was fantastic. I have never been so comfortable having contractors in my home. Also, everything that Ken told us about the product was 100% accurate we are thrilled with the results. Also thank you very much for the thank you package we received after that was a very sweet touch. I look forward to using Ken Rex in the future for anything we can.

A.T.
Hunlock Creek, PA

03-Mar-2022

Product or service reviewed: Installation

Everything was fully explained to us prior to installation. The guys that put our units in were friendly, completed the job perfectly, explained everything, and when completed, cleaned up and explained how to use for heat and air conditioning. I would recommend using Ken Rex Heating and Plumbing for any service needed.

F.H.
Larksville, PA

03-Feb-2022

Product or service reviewed: Installation

Love our new Ductless AC/Heating unit, was installed in just a few hours, the guys did a great job, were very neat, and cleaned up nicely. Ken Rex explained everything to us and showed us several different units, we were able to pick out the best one that suits our needs. No pressure sale, great company!!

G.S.
Wyoming, PA

28-Jan-2022

Product or service reviewed: Installation

They were the most courteous, reliable, and thorough crew I met. Beautiful work! I am 100% happy.

S.S.
Wilkes Barre, PA

25-Jan-2022

Product or service reviewed: Installation

Extremely happy and satisfied. Very courteous and professional. Thank you.

C.S.
Glen Lyon, PA

13-Jan-2022

Product or service reviewed: Installation

Extremely professional and I would not hesitate for a moment to recommend Ken Rex Heating to anyone. Removal and installation of new furnace completed expediently and the staff (both office, Ken and demo and installation personnel) were great.

M.D.
Wilkes Barre, PA

30-Dec-2021

Product or service reviewed: Installation

Very satisfied!

R.S.
Hunlock Creek, PA

12-Oct-2021

Product or service reviewed: Installation

A true five-star experience. Mr. Ken Rex took his time and explained the products and installation process. The work crew Ed and Jim were timely, knowledgeable, and efficient. There was no cleanup at all because there was no mess. The whole process was actually enjoyable. Can't say enough good.

R.R.
Nanticoke, PA

10-Oct-2021

Product or service reviewed: Installation

Good people. Good company.

I.K.
Dupont, PA

10-Oct-2021

Product or service reviewed: Installation

Very pleased with product and service.

A.M.
Harveys Lake, PA

04-Oct-2021

Product or service reviewed: Installation

Excellent customer service! Our new air conditioner works great!

A.W.
KINGSTON, PA

03-Oct-2021

Product or service reviewed: Installation

All the working staff was nice and considerate. We love our three units. The price was right.

A.M.
Nanticoke, PA

01-Oct-2021

Product or service reviewed: Installation

Reputation is well desrved. Professional and customer-oriented.

B.C.
Harding, PA

30-Sep-2021

Product or service reviewed: Installation

Everyone we worked with was great. When the guys came to install our unit they were friendly and got the job done right without issue.

M.J.
Dallas, PA

15-Sep-2021

Product or service reviewed: Installation

Excellent!

T.G.
Plains, PA

01-Sep-2021

Product or service reviewed: Installation

Very satisfied.

D.D.
Wilkes Barre, PA

30-Aug-2021

Product or service reviewed: Installation

1000% satisfied with service and unit. My puppy and I are relaxing comfortably.

K.K.
Wilkes Barre, PA

17-Aug-2021

Product or service reviewed: Installation

Great job! Thanks for all your help.

L.E.
Harveys Lake, PA

15-Aug-2021

Product or service reviewed: Installation

Very kind and courteous.

S.M.
Wilkes Barre, PA

13-Aug-2021

Product or service reviewed: Installation

Very happy with all aspects of the purchase. I will recommend your business to others!

B.K.
Drums, PA

05-Aug-2021

Product or service reviewed: Installation

Everyone at Ken Rex is knowledgeable, professional, and friendly.

M.W.
Hanover Township, PA

04-Aug-2021

Product or service reviewed: Installation

I am very satisfied with the installation of my two ventless air/heat units. They cool my rooms very comfortable. Thank you so much for your Thank you gift you sent to me by choosing your company.

R.C.
Pittston, PA

28-Jul-2021

Product or service reviewed: Installation

It was a wonderful experience to have our air conditioning installed. The workers worked very well together. Very professional.

K.C.
Nanticoke, PA

27-Jul-2021

Product or service reviewed: Installation

Fast, professional, friendly service. Exceeded our expectations. Awesome.

M.B.
Kingston, PA

19-Jun-2021

Product or service reviewed: Installation

Thanks for addressing the wiring concerns.

V.P.
Nanticoke, PA

04-May-2021

Product or service reviewed: Installation

Ken was awesome! The work crew was terrific! Reliable, trustworthy, and understanding.

P.C.
Wilkes Barre, PA

28-Apr-2021

Product or service reviewed: Installation

Job done as described. Good customer service, product works well so far.

D.R.
Tunkhannock, PA

13-Apr-2021

Product or service reviewed: Installation

Very nice And professional crew!

W.D.
Harveys Lake, PA

12-Mar-2021

Product or service reviewed: Installation

Great experience, all staff very respectful and highly recommend!!!

L.K.
West Pittston, PA

03-Mar-2021

Product or service reviewed: Installation

The rebate was great!

C.A.
Kingston, PA

03-Feb-2021

Product or service reviewed: Installation

Thanks so much! We love everything!

J.F.
White Haven, PA

27-Jan-2021

Product or service reviewed: Installation

Love the cookies!

R.K.
Wilkes Barre, PA

22-Jan-2021

Product or service reviewed: Installation

Ken was obviously knowledgeable on the product he was selling, and his crew was professional, courteous, and proficient. The job looks first-rate and we love the units.

R.W.
Larksville, PA

22-Jan-2021

Product or service reviewed: Installation

Prompt. Attentive to details. Courteous.

G.Z.
Wapwallopen, PA

21-Jan-2021

Product or service reviewed: Installation

Love our ductless mini-split!! We have 3. This system is so quiet and our home is so warm on this very windy lake in the Poconos. Ken Rex's staff were all polite and worked into the late(cold)evening and did not leave until we understood our programmable thermostat. Kudos to Rex's office staff(esp. Laura) She went above and beyond completing paperwork to ensure we were eligible for a rebate with our local electric company. Very pleased, highly recommend.

J.G.
Dingmans Ferry, PA

20-Jan-2021

Product or service reviewed: Installation

Very Happy with having the furnace replaced, especially in the northeast in November! Home is toasty warm. Thank you again!

R.E.
Mountain Top, PA

30-Dec-2020

Product or service reviewed: Installation

Very happy with the very professional installation of our new furnace.

A.W.
Kingston, PA

12-Nov-2020

Product or service reviewed: Installation

Complete overall satisfaction. Very personable experience with the exact results I needed.

D.M.
Yatesville, PA

12-Nov-2020

Product or service reviewed: Installation

I have been with Ken Rex for years and have never had a problem with them. I give them 5 stars!

R.J.
Plains, PA

05-Nov-2020

Product or service reviewed: Installation

The entire company is fantastic and very personable.

B.C.
Forty Fort, PA

19-Oct-2020

Product or service reviewed: Installation

From the first moment, we talked with Ken to the last minute of our install. Ken Rex HVAC was nothing but professional. I could not recommend them more for any of your HVAC needs!

A.C.
Kingston, PA

09-Oct-2020

Product or service reviewed: Installation

Love your products and would recommend you.

C.T.
Dupont, PA

07-Oct-2020

Product or service reviewed: Installation

A-1 company with A-1 employees!

P.D.
Kingston, PA

05-Oct-2020

Product or service reviewed: Installation

Very pleased with the overall experience.

T.A.
Dupont, PA

02-Oct-2020

Product or service reviewed: Installation

Another great installation job and many years of enjoyment to follow!ðŸ»â­ï¸â­ï¸â­ï¸â­ï¸â­ï¸

D.T.
Throop, PA

23-Sep-2020

Product or service reviewed: Installation

Great product. Superb service.

D.K.
Wilkes Barre, PA

23-Sep-2020

Product or service reviewed: Installation

The crew was wonderful, friendly, respectful and helpful and very clean.

S.P.
Wyoming, PA

23-Sep-2020

Product or service reviewed: Installation

Excellent experience.

D.T.
West Wyoming, PA

23-Sep-2020

Product or service reviewed: Installation

Very satisfied with the staff.

P.B.
Forty Fort, PA

23-Sep-2020

Product or service reviewed: Installation

We were treated like we mattered from the first phone call to the office until our install was complete. We will be customers for life!!

J.M.
West Pittston, PA

23-Sep-2020

Product or service reviewed: Installation

We are extremely satisfied. Ken is really very professional!

C.B.
Sweet Valley, PA

17-Sep-2020

Product or service reviewed: Installation

Good people. Great service. Honest explanation of system performance.

R.W.
Larksville, PA

13-Sep-2020

Product or service reviewed: Installation

You were quick to respond to my need. I was without air-conditioning in the very hot weather and was put in the same week I spoke with the office.

B.W.
Swoyersville, PA

12-Sep-2020

Product or service reviewed: Installation

Ken Rex responded quickly when the main unit that powers our system failed. They worked hard to ensure that the new control unit was compatible with the interior devices. The system is working beautifully. Thank you, Ken Rex

J.C.
Clarks Summit, PA

28-Aug-2020

Product or service reviewed: Installation

Excellent product and great install.

B.H.
Wilkes Barre, PA

27-Aug-2020

Product or service reviewed: Installation

Ken Rex came down and we discussed what unit and then the price was good and set it up and the installer came earlier than was set up, he with his helper did a very efficient job and cleaned up outside and inside and took all trash with them...now I just sit back and enjoy the air and look forward to untroubled heat this winter...thank you all so much, and Lora for the rebate papers, and to follow,--the registration on the power surge protector and the service papers.....again....thanks, great job.

K.W.
Hunlock Creek, PA

26-Aug-2020

Product or service reviewed: Installation

We love Ken.

R.N.
Plains, PA

21-Aug-2020

Product or service reviewed: Installation

Excellent service. Thank you for the surprise.

D.B.
Dallas, PA

14-Aug-2020

Product or service reviewed: Installation

Very pleased with the product- the installation process was quick and efficient.

M.F.
Kingston, PA

14-Aug-2020

Product or service reviewed: Installation

Very professional, clean, and helpful.

B.K.
Hanover Township, PA

14-Aug-2020

Product or service reviewed: Installation

Thank you for another wonderful experience.

R.B.
Larksville, PA

07-Aug-2020

Product or service reviewed: Installation

Good work.

T.M.
Pringle, PA

30-May-2020

Product or service reviewed: Installation

Nice people who knew what they were doing.

E.S.
Dallas, PA

30-May-2020

Product or service reviewed: Installation

Ed, Brian, and Jimmy were our installers. They were polite, informative, and paid attention to detail. Very impressed with them and would recommend them.

B.K.
Wilkes Barre, PA

03-Apr-2020

Product or service reviewed: Installation

Excellent quality work as always! Thank you!

L.Z.
Shavertown, PA

03-Apr-2020

Product or service reviewed: Installation

We could not have asked for a quicker response to our problem. The team of professionals were kind, honest, and informative.

J.S.
Pittston, PA

30-Jan-2020

Product or service reviewed: Installation

Thank you for your great service and quality products. You never fail us.

W.H.
Mountain Top, PA

30-Jan-2020

Product or service reviewed: Installation

Ken knows his product and is great at helping select the correct product based on what your needs are. In our case, we had rooms in our house that never got warm. Ken informed us that the volume of air going into the furnace was too little and that the volume of air going out was too little. He increased the air volumes in and out of the new furnace and now the rooms are finally warm.

J.L.
Hunlock Creek, PA

27-Jan-2020

Product or service reviewed: Installation

Excellent- workers were great. Price was reasonable.

A company from Pocono Lake, PA
Pocono Lake, PA

23-Dec-2019

Product or service reviewed: Installation

Thank you for the gift of cookies, it is most appreciated. Good job.

A.S.
Wyoming, PA

06-Dec-2019

Product or service reviewed: Installation

The entire experience with Rex Plumbing & Heating was excellent from our first meeting with Ken Rex to the final installation. I would recommend his company and especially the mini-split system to others without hesitation. The installers were prompt, courteous and professional. I couldn't have asked for a better experience.

C.K.
Mountain Top, PA

15-Nov-2019

Product or service reviewed: Installation

Overall great experience, so far pleased with the product.

F.L.
Pittston, PA

26-Oct-2019

Product or service reviewed: Installation

Very professional and courteous! Would recommend anytime.

B.B.
Sweet Valley, PA

26-Oct-2019

Product or service reviewed: Installation

Amazed with the promptness of the installation, thrilled with the price, overwhelmed with the owner and the workers.

R.Z.
Kingston, PA

19-Oct-2019

Product or service reviewed: Installation

This company is "outstanding"--Ken Rex, his awesome crew and the product are "unbeatable" on all counts and in our opinion there is "none better."

F.M.
Edwardsville, PA

10-Feb-2015

Product or service reviewed: Ductless System

Sir,

Please accept my apologies for the delay in responding to your note concerning our Fujitsu Ductless System. With one giant exception, we have not really utilized our ductless system as an auxiliary heating unit in our residence.

When your crew installed our system I was recovering from a severe case of heat exhaustion/stroke from teaching a fire training class in an extreme weather condition. The Fujitsu system worked perfectly in keeping our home an extremely comfortable temperature through a long, hot summer.

Not long after our system was installed, we had to replace our ailing gas furnace in the midst of an extreme cold snap. While your team of works removed and replaces our furnace in what was near single digit temperatures, our ductless system went a long way toward keeping the chill off our home the long day it took to demo the old and install the new main heating system.

While your crew worked, the Fujitsu system kept our pipes from freezing and staved off any damage the cold weather may have dealt us while our furnace was inoperative. In that instance the ductless equipment paid for itself, even if we had never used it again. But that is not the case.

It cools our home during the summer, and at times we enable the unit in the bedroom at night when it is extremely cold outside. Though it is not used for heating on a regular basis, it does, on occasion, get used to that the chill off when my wide is uncomfortable.

Thank you,

T L

04-Apr-2012

Product or service reviewed: New system

Ken Rex Dear Customer

Last year we installed two Fujitsu Air Conditioning and heating units in our home in Plains PA. We have oil heat because of no gas here on street. Thanks to these units our saving in heating for winter months was $2,700.00. Thanks to large savings we were able to furnish the rest of our rooms (3) with more units. If all goes well we will not need to use oil at all.

Thank you,

John & Barbara T
Plains Resident and Owner

11-Aug-2010

Product or service reviewed: Ductless System

Ken Rex Company –

Many, many thanks for replacing our LG Ductless AC/Heating unit with a brand new one. We were delighted! Cris & Bob were professional, personable, & reliable Service/Repair men. They key every promised appointment and remained kind to us even when they were frustrated trying to troubleshoot the unit. One Saturday, Bob even showed up at 4:00 because he said he’d get there! Our sincerest appreciation for helping us. Thank you again.

Nancy & Jeff B

Product or service reviewed: Friendly Service

To employees of Ken Rex,

Thanks guys for a job well done. What a bunch of sweethearts. Friendly, polite and always a smile, and most helpful.

I told Ken I’ve been calling the Co. when I needed to and maybe by now they know my voice. When I call the office the girls are so nice, caring, talked to with respect. So once again, many, many thanks for the cute insulated bag and how in the world did I live without this ductless air.

Love all you guys.

Marge K.

Product or service reviewed: FAFCO Solar Panels

Dear Sirs,

This letter is to inform you how satisfied I am with your product.

In June of 1980 I installed your panels to heat my pool. The weather in Northeast Pennsylvania leaves a lot to be desired as far as sunshine and warmth. The winters are especially severe. Your solar panels heated our pool within a matter of days, and kept it warm no matter what the weather. Even on cloudy days, if the temperature was high enough, they kept on heating.

In 2001 all the panels were taken down so a new roof could be installed. The panels were then reinstalled and worked perfectly. As with all good things, time takes its toll. After 27 years I have found they must be replaced. I immediately looked up the original dealer and found that Ken Rex Plumbing was still in business, so called and ordered new panels. I would have no other system. I am looking forward to twenty plus years of swimming in a warm inviting pool. With the price of oil and gas in today’s economy, I could not imagine heating my pool any other way.

So in closing let me thank you for producing a superior product. I wish all other products would live up to their claims as well as yours does.

Susan R.