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Reviews

At Ken Rex Plumbing Heating & Cooling we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.

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Reviews of Ken Rex Plumbing Heating & Cooling

5

(Based on 78 reviews)

55

15-Oct-2018

Product or service reviewed: Installation

Loved the A/C. Hope the heat works just as good.
55

05-Oct-2018

Product or service reviewed: Installation

Thank you for the gift! Class Act!
55

05-Oct-2018

Product or service reviewed: Installation

The gift was a nice surprise. Thank you Rex.
55

20-Sep-2018

Product or service reviewed: Installation

Was well done in a professional manner and in a timely manner too. Well done.
55

19-Sep-2018

Product or service reviewed: Installation

Great experience! We love our new ductless system!
55

21-Jul-2018

Product or service reviewed: Installation

Very helpful and explained everything really well. Thank you for the cookies and bag!
55

21-Jul-2018

Product or service reviewed: Installation

Should have called them years ago. I'm very happy with their service, product and the gals that answer the phone when I call. Always friendly and helpful. I have referred someone to them already.
55

11-Jul-2018

Product or service reviewed: Installation

Would certainly recommend them.
55

11-Jul-2018

Product or service reviewed: Installation

Will buy again in the future.
55

29-Jun-2018

Product or service reviewed: Installation

Ken did an excellent job explaining how the ductless A/C system would be installed and how it works. The installers were very pleasant and did a good job installing the system. They even did a small plumbing job for me while they were here.
55

18-May-2018

Product or service reviewed: Installation

Great service!
55

04-Apr-2018

Product or service reviewed: Installation

I have used this company for three generations- they respond quickly and their work is excellent.
55

30-Mar-2018

Product or service reviewed: Installation

I will be using Ken Rex plumbing again. Pleasant experience from start to finish. Thank You!
55

16-Mar-2018

Product or service reviewed: Installation

The ductless unit as recommended by the sales rep really suits our needs. Up to this point, everything is working fine.
55

10-Mar-2018

Product or service reviewed: Installation

We've been a customer since 1997 when we had a ductless air unit installed & this year Rex installed a combi boiler system, both of which have met our expectations - Ken Rex is & will always be our choice - exceptional service & always there for us - we would recommend Ken Rex to anyone.
55

23-Oct-2017

Product or service reviewed: Installation

Material ordered and installed earlier than expected. Job well done.
55

15-Sep-2017

Product or service reviewed: Installation

We exceeded our timeline. Everything was explained in detail. The crew were very courteous and very knowledgeable.
55

05-Sep-2017

Product or service reviewed: Installation

Excellent company.
55

01-Sep-2017

Product or service reviewed: Installation

Ken Rex has been great to work with, since his team installed our first split system about 25 years ago. We've since had a replacement system and another new one just recently installed elsewhere in our home. Whenever we've needed service, they've been great, even during their busiest times! I've recommended Ken to many others over the years, and would not hesitate to recommend him and his team again! Very pleased with their work, service, and most especially, Ken is just a really nice person.
55

31-Aug-2017

Product or service reviewed: Installation

I had an excellent experience with Ken! I would recommend you to anyone in a heartbeat! Great, fast, knowledgeable service!
55

25-Aug-2017

Product or service reviewed: Installation

Nothing but praise all around, work completed on time with no inconvenience to us. Personnel professional and courteous, great price; obviously take pride in their company.
55

22-Aug-2017

Product or service reviewed: Installation

All is good. Thank you for the cooler and cookies.
55

11-Aug-2017

Product or service reviewed: Installation

Very professional, courteous. Explained every step. Fast installation.
55

11-Aug-2017

Product or service reviewed: Installation

Satisfied in every aspect of the purchase. Prompt, friendly service... quality product and installation. Personal attention by company owner.
55

11-Aug-2017

Product or service reviewed: Installation

Very professional experience. We are totally satisfied with the air conditioning units.
55

28-Jul-2017

Product or service reviewed: Installation

Friendly, courteous with high regards to our needs. Complete satisfaction.
55

28-Jul-2017

Product or service reviewed: Installation

Great to do business with. Friendly, knowledgeable, and courteous.
55

25-Jul-2017

Product or service reviewed: Installation

The installation was professional from the initial visit to the final cleanup The install crew performed in a neat and workman-like manner and were very knowledgeable about the product and their profession. Thank you for the opportunity to do business with a reputable local business and very experienced crew--not to mention a great product! Once again, Thank You
55

14-Jul-2017

Product or service reviewed: Installation

Always professional, courteous and accommodating! Gave my neighbor your name who is looking into ductless air.
55

14-Jul-2017

Product or service reviewed: Installation

We love the new system and can't say enough about the crew that did the install. We needed it in place by a certain date and Ken came through for us. A great job by all concerned
55

06-Jul-2017

Product or service reviewed: Installation

Ken and his crew were great morning of installation with final placement spots for ac units resolution with moving them from initial spots discussed. In the end they were right and we definitely get the cooling of our house we were looking for. We are very pleased. Thank you!
55

05-Jul-2017

Product or service reviewed: Installation

A job well done, like usual.
55

25-Apr-2017

Product or service reviewed: Installation

Very happy with everything! Would highly recommend the business.
55

02-Feb-2017

Product or service reviewed: Installation

Great service/people! The cookies - Delicious - Thank you!!
55

31-Aug-2016

Product or service reviewed: Installation

Product is quite, efficient, and electric bill went down by $80 the first month of use. Can't wait for the winter to see how the heating system will work. I would recommend to everyone.
55

23-Aug-2016

Product or service reviewed: Installation

Excellent job
55

12-Aug-2016

Product or service reviewed: Installation

I truly appreciate the professional service Ken Rex Plumbing and Heating provides. During a recent heatwave, my ductless AC decided to quit. A technician was dispatched that same day to check it out. Unfortunately, the system was not repairable. After discussing options, I selected a new improved system. I received a fair price and prompt, professional installation. The technician took time to explain everything and answer all my questions. I have also received this type of service for my heating and plumbing issues. I highly recommend Ken Rex Plumbing and Heating.
55

12-Aug-2016

Product or service reviewed: Installation

Ken Rex met our needs and exceeded our expectations. Ken Rex' ability to satisfy tight schedule requirements is fully appreciated. The multi zone system is performing well. Ken Rex' crew did a quality installation.
55

11-Aug-2016

Product or service reviewed: Installation

I highly recommend Ken Rex to anyone needing heating or cooling work. They are very professional and knowledgeable. Experts in their field. Thank you!
55

10-Aug-2016

Product or service reviewed: Installation

Great price, great people!
55

18-Jul-2016

Product or service reviewed: Installation

It was a very good experience, put the unit in no problem and cleaned up and put everything back in place.
55

11-Apr-2016

Product or service reviewed: Installation

Excellent company!
55

23-Mar-2016

Product or service reviewed: Installation

Appreciated the personal, courteous attention given to our needs, requests and most helpful suggestions that were offered and implemented.
55

01-Mar-2016

Product or service reviewed: Installation

Continued their effort to find the problem...then seek a proper answer.
55

30-Nov-2015

Product or service reviewed: Installation

Ken was very knowledgable of his product and presented well. He left no questions to be asked. Very satisfied!
55

19-Aug-2015

Product or service reviewed: Installation

I have no complaints and would give your name to others who are looking for air conditioning.
55

18-Aug-2015

Product or service reviewed: Installation

We are more than happy with our experience. Ken, Chris and Eddie were polite, thorough and a joy to have in our hope. Thank you for the high level of integrity we found with your company.
55

30-Jul-2015

Product or service reviewed: Installation

Ken Rex and employees are wonderful! They always do a great job and a professional job! We would always recommend Ken Rex to everyone.
55

28-Jul-2015

Product or service reviewed: Installation

Chris, Jimmy and Ed did a good job on the Duckless unit. Thank you for the cooler bag and delicious cookies that we enjoyed. That was so nice and thoughtful of you. I will tell everyone it was the best investment that we made to our house. Ken, two girls in the office are sweet and kind to talk to and are very helpful!
55

05-Jul-2015

Product or service reviewed: Installation

Overall, felt like Ken and company cared about getting the job done right and in a timely manner. Appreciated the level of professionalism and courtesy shown to me - not something you often find these days.
55

01-Jul-2015

Product or service reviewed: Installation

Ken knowledge was very helpful on choosing the correct product to fit my needs.
55

05-May-2015

Product or service reviewed: Installation

Love the new system and hope to see reduced energy bills next winter. The space it saved is remarkable. Installers were the best and Ken R. is a customer oriented owner.
55

10-Feb-2015

Product or service reviewed: Ductless System

Sir,

Please accept my apologies for the delay in responding to your note concerning our Fujitsu Ductless System. With one giant exception, we have not really utilized our ductless system as an auxiliary heating unit in our residence.

When your crew installed our system I was recovering from a severe case of heat exhaustion/stroke from teaching a fire training class in an extreme weather condition. The Fujitsu system worked perfectly in keeping our home an extremely comfortable temperature through a long, hot summer.

Not long after our system was installed, we had to replace our ailing gas furnace in the midst of an extreme cold snap. While your team of works removed and replaces our furnace in what was near single digit temperatures, our ductless system went a long way toward keeping the chill off our home the long day it took to demo the old and install the new main heating system.

While your crew worked, the Fujitsu system kept our pipes from freezing and staved off any damage the cold weather may have dealt us while our furnace was inoperative. In that instance the ductless equipment paid for itself, even if we had never used it again. But that is not the case.

It cools our home during the summer, and at times we enable the unit in the bedroom at night when it is extremely cold outside. Though it is not used for heating on a regular basis, it does, on occasion, get used to that the chill off when my wide is uncomfortable.

Thank you,

55

21-Jan-2015

Product or service reviewed: Installation

Every dollar well spent. And the installers were the best. Number 1.
55

17-Nov-2014

Product or service reviewed: Installation

We are very satisfied with our unit and feel that it's the best investment we ever made. We will refer you to friends and family if need be.
55

11-Aug-2014

Product or service reviewed: Installation

As in the past, Ken Rex Plumbing and Heating did an excellent job for us. We have always received great installation from their installers, helpful and polite office staff and Ken Rex is a great guy to deal with. Will always call them in the future and also will refer friends. The thank you gift was a very nice idea and appreciated. We will use it.
55

11-Aug-2014

Product or service reviewed: Installation

It's been a good experience! I will definitely recommend to others. The installers were very knowledgeable and very polite. They did a very good job and cleaned up everything.
55

11-Aug-2014

Product or service reviewed: Installation

We are very happy with our dealings with Rex heating and air conditioning.
55

04-Aug-2014

Product or service reviewed: Installation

Very happy with the air conditioner.
55

03-Aug-2014

Product or service reviewed: Installation

A well designed system - works great!
55

03-Aug-2014

Product or service reviewed: Installation

Excellent service!
55

26-May-2014

Product or service reviewed: Installation

We are very well pleased with our 2 air conditioners.
55

26-Jan-2014

Product or service reviewed: Installation

Ken and his staff are helpful, customer oriented professional etc. a rare experience these days.
55

12-Nov-2013

Product or service reviewed: Installation

This man knows his business. His price wasn't the lowest but I wanted the job done right.
55

08-Oct-2013

Product or service reviewed: Installation

Professionalism and total service and explanation.
55

20-Sep-2013

Product or service reviewed: Service

I would like to thank Bob (repair person) for the work he did getting our system to work temporarily until a permanent fix could be made.
55

18-Aug-2013

Product or service reviewed: Installation

Works well!
55

14-Aug-2013

Product or service reviewed: Installation

Love the work and very excellent customer service.
55

06-Aug-2013

Product or service reviewed: Installation

Very good job.
55

04-Apr-2012

Product or service reviewed: New system

Ken Rex Dear Customer

Last year we installed two Fujitsu Air Conditioning and heating units in our home in Plains PA. We have oil heat because of no gas here on street. Thanks to these units our saving in heating for winter months was $2,700.00. Thanks to large savings we were able to furnish the rest of our rooms (3) with more units. If all goes well we will not need to use oil at all.

Thank you,

55

11-Aug-2010

Product or service reviewed: Ductless System

Ken Rex Company –

Many, many thanks for replacing our LG Ductless AC/Heating unit with a brand new one. We were delighted! Cris & Bob were professional, personable, & reliable Service/Repair men. They key every promised appointment and remained kind to us even when they were frustrated trying to troubleshoot the unit. One Saturday, Bob even showed up at 4:00 because he said he’d get there! Our sincerest appreciation for helping us. Thank you again.

55

Product or service reviewed: Friendly Service

To employees of Ken Rex,

Thanks guys for a job well done. What a bunch of sweethearts. Friendly, polite and always a smile, and most helpful.

I told Ken I’ve been calling the Co. when I needed to and maybe by now they know my voice. When I call the office the girls are so nice, caring, talked to with respect. So once again, many, many thanks for the cute insulated bag and how in the world did I live without this ductless air.

Love all you guys.

55

Product or service reviewed: FAFCO Solar Panels

Dear Sirs,

This letter is to inform you how satisfied I am with your product.

In June of 1980 I installed your panels to heat my pool. The weather in Northeast Pennsylvania leaves a lot to be desired as far as sunshine and warmth. The winters are especially severe. Your solar panels heated our pool within a matter of days, and kept it warm no matter what the weather. Even on cloudy days, if the temperature was high enough, they kept on heating.

In 2001 all the panels were taken down so a new roof could be installed. The panels were then reinstalled and worked perfectly. As with all good things, time takes its toll. After 27 years I have found they must be replaced. I immediately looked up the original dealer and found that Ken Rex Plumbing was still in business, so called and ordered new panels. I would have no other system. I am looking forward to twenty plus years of swimming in a warm inviting pool. With the price of oil and gas in today’s economy, I could not imagine heating my pool any other way.

So in closing let me thank you for producing a superior product. I wish all other products would live up to their claims as well as yours does.

55

Product or service reviewed: FAFCO Solar Panels

Dear Sirs,

This letter is to inform you how satisfied I am with your product.

In June of 1980 I installed your panels to heat my pool. The weather in Northeast Pennsylvania leaves a lot to be desired as far as sunshine and warmth. The winters are especially severe. Your solar panels heated our pool within a matter of days, and kept it warm no matter what the weather. Even on cloudy days, if the temperature was high enough, they kept on heating.

In 2001 all the panels were taken down so a new roof could be installed. The panels were then reinstalled and worked perfectly. As with all good things, time takes its toll. After 27 years I have found they must be replaced. I immediately looked up the original dealer and found that Ken Rex Plumbing was still in business, so called and ordered new panels. I would have no other system. I am looking forward to twenty plus years of swimming in a warm inviting pool. With the price of oil and gas in today’s economy, I could not imagine heating my pool any other way.

So in closing let me thank you for producing a superior product. I wish all other products would live up to their claims as well as yours does.

55

11-Aug-2010

Product or service reviewed: Ductless System

Ken Rex Company –

Many, many thanks for replacing our LG Ductless AC/Heating unit with a brand new one. We were delighted! Cris & Bob were professional, personable, & reliable Service/Repair men. They key every promised appointment and remained kind to us even when they were frustrated trying to troubleshoot the unit. One Saturday, Bob even showed up at 4:00 because he said he’d get there! Our sincerest appreciation for helping us. Thank you again.

55

04-Apr-2012

Product or service reviewed: New system

Ken Rex Dear Customer

Last year we installed two Fujitsu Air Conditioning and heating units in our home in Plains PA. We have oil heat because of no gas here on street. Thanks to these units our saving in heating for winter months was $2,700.00. Thanks to large savings we were able to furnish the rest of our rooms (3) with more units. If all goes well we will not need to use oil at all.

Thank you,

55

10-Feb-2015

Product or service reviewed: Ductless System

Sir,

Please accept my apologies for the delay in responding to your note concerning our Fujitsu Ductless System. With one giant exception, we have not really utilized our ductless system as an auxiliary heating unit in our residence.

When your crew installed our system I was recovering from a severe case of heat exhaustion/stroke from teaching a fire training class in an extreme weather condition. The Fujitsu system worked perfectly in keeping our home an extremely comfortable temperature through a long, hot summer.

Not long after our system was installed, we had to replace our ailing gas furnace in the midst of an extreme cold snap. While your team of works removed and replaces our furnace in what was near single digit temperatures, our ductless system went a long way toward keeping the chill off our home the long day it took to demo the old and install the new main heating system.

While your crew worked, the Fujitsu system kept our pipes from freezing and staved off any damage the cold weather may have dealt us while our furnace was inoperative. In that instance the ductless equipment paid for itself, even if we had never used it again. But that is not the case.

It cools our home during the summer, and at times we enable the unit in the bedroom at night when it is extremely cold outside. Though it is not used for heating on a regular basis, it does, on occasion, get used to that the chill off when my wide is uncomfortable.

Thank you,

55

Product or service reviewed: Friendly Service

To employees of Ken Rex,

Thanks guys for a job well done. What a bunch of sweethearts. Friendly, polite and always a smile, and most helpful.

I told Ken I’ve been calling the Co. when I needed to and maybe by now they know my voice. When I call the office the girls are so nice, caring, talked to with respect. So once again, many, many thanks for the cute insulated bag and how in the world did I live without this ductless air.

Love all you guys.